AYEDH's CV
AYEDH SHAH BAKHSH
Receptionist | Customer Relations
Profile summary
Receptionist with 3 years of experience across 2 organizations. Skilled in customer relations, patient scheduling, and front desk operations. Maintained service quality and achieved a customer satisfaction score of 90 percent while handling inquiries regarding service disruptions and delivery delays. Committed to providing visitors with a positive first impression and supporting operations effectively.
Career highlights
Customer Satisfaction Achievement: Maintained service quality and achieved a customer satisfaction score of 90% while handling inquiries regarding service disruptions and delivery delays between 2021 and 2023.
Reception Operations Management: Managed reception operations and front desk duties to maintain an orderly front desk area and provide visitors with a positive first impression.
Key skills
Professional experience
Managed reception operations, maintaining an orderly front desk area to provide visitors with a positive first impression of the hospital. Handled patient check-ins and scheduling tasks.
- Maintained reception area orderliness for visitor impressions.
- Double-checked patient histories and current information.
- Scheduled follow-ups and registered new patients.
- Handled front desk duties under pressure conditions.
Handled customer inquiries regarding service disruptions and delivery delays while coordinating with logistics teams. Maintained support operations and service quality during the COVID-19 pandemic.
- Trained and supported new remote hires during the shift to fully virtual support environments.
- Maintained service quality and achieved a customer satisfaction score of 90% despite challenging circumstances.
Education
Advanced Stream
Languages
English · Professional
Arabic · Professional
Urdu · Professional
Hindi · Professional